Terms and Conditions

Welcome to Royal Oak Carpet Cleaning. These Terms and Conditions govern your use of our website (www.royaloakcarpetcleaning.com) and any services or products offered through our platform. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree to these Terms and Conditions, you are prohibited from using this website.

Please read these Terms carefully before using our services or website. These Terms apply to all users of the website, including but not limited to visitors, customers, and those who engage with the website in any manner.

Services Provided

Royal Oak Carpet Cleaning offers a range of professional carpet cleaning services. These include, but are not limited to:

Residential carpet cleaning
Commercial carpet cleaning
Stain removal and odor elimination
Upholstery cleaning
Carpet protection and maintenance

By using our services, you agree to engage in the services provided by us under the terms outlined herein.

User Responsibilities

By accessing or using the website, you agree to the following:

You will use our website only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their use and enjoyment of the website.
You will not use any automated system to access the website or interfere with its functioning.
You will not engage in any conduct that could damage, disable, overburden, or impair the website.
You are responsible for maintaining the confidentiality of your account information, if applicable, and for all activities that occur under your account.

Age Restriction

To use our services, you must be at least 18 years old. By accessing or using the website, you confirm that you are 18 years or older, or that you have the consent of a parent or guardian to use the website.

Privacy Policy

We value your privacy. Our collection, use, and sharing of your personal information are governed by our Privacy Policy. Please review the Privacy Policy for more details on how we handle your personal data.

Booking and Payment Terms

Booking Process: You can book our services via the website or by contacting our customer support. We recommend that you provide accurate details when booking our services, including the size of the area to be cleaned, any specific requirements, and your contact details.
Payment: All services provided by Royal Oak Carpet Cleaning are subject to payment at the time of booking or upon service completion. Payment methods include credit/debit cards, online payment systems, or other methods as specified on the website.
Pricing: The pricing for our services is available on the website or will be provided upon request. Pricing is subject to change and may vary depending on the scope of services, location, or specific needs.
Refunds and Cancellations: If you wish to cancel or reschedule your booking, please notify us at least 24 hours before your scheduled service. Cancellations made within 24 hours may incur a fee. We offer refunds for services that do not meet the quality standards outlined in our service guarantee.

Service Guarantee

We strive to provide the best possible service. If you are dissatisfied with the quality of our cleaning services, please contact us within 48 hours of your service. We will assess the issue and, if applicable, offer a re-cleaning or partial refund in accordance with our service guarantee.

Our service guarantee is subject to the following:

The issue must be reported within 48 hours of the cleaning service.
The issue must be related to the cleaning service and not to external factors such as damage, wear, or environmental conditions.

Intellectual Property

The content on the website, including but not limited to text, graphics, logos, images, videos, and software, is owned by Royal Oak Carpet Cleaning or its licensors and is protected by intellectual property laws. You may not use, copy, or distribute any content without the express written consent of Royal Oak Carpet Cleaning, except for personal, non-commercial use.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Royal Oak Carpet Cleaning. We do not assume any responsibility for the content, privacy policies, or practices of third-party websites. By using third-party links, you agree to comply with their terms of service and privacy policies.

Disclaimers

No Warranties: The website and services are provided "as is" without any warranty of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: Royal Oak Carpet Cleaning will not be held liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use the website, services, or any content on the website.
Availability of Services: We make no representations or warranties regarding the availability, reliability, or performance of our services or website. Services may be temporarily unavailable due to maintenance or other factors beyond our control.

Indemnification

You agree to indemnify and hold Royal Oak Carpet Cleaning and its affiliates, officers, agents, and employees harmless from any claims, liabilities, damages, and expenses, including legal fees, arising from your use of the website or any services, or from your violation of these Terms and Conditions.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state in which Royal Oak Carpet Cleaning is registered, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts in that state.

Termination

We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to the interests of Royal Oak Carpet Cleaning or other users.

Changes to Terms

Royal Oak Carpet Cleaning reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with the revised date. Your continued use of the website after such changes constitutes your acceptance of the updated Terms.

If you have any questions or concerns about these Terms and Conditions, please contact us:

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

This Terms & Conditions document is a general template. Please make sure to adapt it as necessary for your business and seek legal advice for compliance with local laws.