Privacy Policy
At Royal Oak Carpet Cleaning, we are committed to protecting your privacy and ensuring a safe online experience for all of our users. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or engage with us through other online or offline channels. By accessing or using our website, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of information from you:
1. Personal Information
Personal information refers to any information that can identify you personally, such as your name, email address, phone number, billing address, and payment information. We collect this information when you:
- Request a quote for carpet cleaning services.
- Book an appointment or consultation.
- Sign up for our newsletter or email updates.
- Fill out a contact form or survey.
2. Non-Personal Information
We also collect non-personal information, which does not identify you directly. This information may include:
- IP address
- Browser type and version
- Operating system
- Referral source (how you arrived at our website)
- Pages viewed on our website
- Time and date of your visit
We collect this information using cookies, tracking pixels, and other analytics tools.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and actions on our site. You can adjust your browser settings to refuse cookies, but please note that some features of the website may not function properly without them.
Cookies help us understand how visitors interact with our website, allowing us to improve the site and offer more relevant services to our users.
How We Use Your Information
We use the information we collect from you for the following purposes:
1. To Provide and Improve Our Services
We use your personal information to:
- Process your requests for carpet cleaning services.
- Schedule and manage appointments.
- Respond to inquiries and provide customer support.
- Improve the functionality and user experience of our website.
- Customize content and offers based on your preferences and behavior.
2. To Communicate With You
We may use your information to send you:
- Service-related updates or reminders.
- Promotional offers, discounts, or other marketing communications (if you’ve opted into receiving them).
- Newsletters or other informational materials related to carpet cleaning and maintenance.
You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.
3. To Comply With Legal Obligations
We may use your information to comply with applicable laws, regulations, or legal processes. This includes:
- Responding to subpoenas, court orders, or legal claims.
- Enforcing our terms of service and agreements.
- Investigating potential fraud or violations of our policies.
Sharing Your Information
We value your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
1. Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, and providing services. These service providers are obligated to protect your information and use it only for the purposes for which we’ve shared it with them.
2. Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. In such cases, we will notify you via email or a notice on our website if your personal information becomes subject to a different privacy policy.
3. Legal Requirements
We may disclose your personal information if required by law or in response to valid legal requests, such as a subpoena or court order.
4. Consent
We may share your personal information with other third parties if you provide explicit consent to do so.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you request that we delete your personal information, we will take reasonable steps to do so, subject to any legal obligations to retain certain data.
Security of Your Information
We take the security of your personal information seriously. We use industry-standard security measures to protect your data, including encryption, firewalls, and secure servers. However, please be aware that no method of data transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location, you may have certain rights related to your personal information, including the right to:
- Access, correct, or update your personal information.
- Request the deletion of your personal information.
- Object to or restrict the processing of your personal information.
- Withdraw your consent to processing (where applicable).
- Request a copy of the personal information we hold about you.
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.
Third-Party Websites
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for the latest information.